Crafting connected experience
MY ROLE
Lead Product Designer
Context
User learning videos were underutilized, yet we continued to receive frequent inquiries about new features.
TIMELINE
Nov 2024
outcome
The resource library, dictionary, and learning tab, have been scoped and scheduled for development in Q2 2025.
Home
Publications
Resources
Dictionaries
Learn
New project
CHALLENGE
Real-time webinars and customer supports, while effective, weren’t scalable given our bandwidth. This meant we needed a solution that provided immediate value without requiring extensive ongoing effort.
GOAL
How might we transform current messy user portal into a connected experience for learning, productivity and growth?
This includes learning, hands-on building, troubleshooting, sharing, and presenting.
Public Resources
Learning Oppurtunities
Help Center
Easy Access & Share
Visibility
Channel to Apps
APPROACH
Instead of relying solely on external documentation or webinars, we explored embedding product education directly into the user portal.
By redesignign the information hierarchy, we want to allow users to discover key features naturally while using the product, reducing confusion and support inquiries.
SOLUTION
Consolidate Home, Publications, Resources, Dictionaries, and Learning under a unified user portal.
Find me elsewhere